Freshworks

Freshworks is the creator of cloud-based software solutions that make technology for everyone, facilitating the work of IT teams, customer service, sales, marketing specialists, among others, allowing them to meet their needs.

It is a leading company in the Saas-type segment with a presence in more than 10 countries awarded by Gartner, winner of various awards for its ITSM solutions, and is also included in the annual list Cloud 100, 2021 by Forbes in position 10. It has a wide variety of products and continues with the development of more solutions.

Freshworks solutions are business grade and stand out for being complete and adaptable cloud tools, their features and components represent a competitive advantage in the market.

Freshservice

Freshservice is an unified cloud-based IT service desk and service management solution. Freshservice enables organizations to streamline their IT operations, through robust automations, repetitive tasks and manual processes can be eliminated, driving service efficiency with no-code workflows and powerful automations, thanks to being an integrated platform, service management can be unified on a single platform to eliminate silos, reduce costs, and improve visibility and resolution times.

Among the advantages and characteristics of Freshservice for you are:

Fast amortization. Freshservice's out-of-the-box features help speed implementation, making it easy to adopt at scale. Leverage this AI-powered business platform to unify customer experiences and improve employee productivity with drag-and-drop integrations.
Minimization of downtime. Reduces the time gap between service management and operations to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver an enhanced experience to end users.
Increased agent efficiency. Create contextual and intelligent experiences with AI to improve process efficiency and service agility. Give agents tips and answers with learning technology so more of their workday can be spent on more strategic IT initiatives.
Employee productivity. Empower your employees with a rich knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Business service management. Streamline service management across lines of business, with a consistent service experience on a unified platform to improve visibility and efficiency.

Freshdesk

It is an all-in-one modern customer service solution for businesses to build integrated, intuitive, and collaborative customer service journeys across web, chat, call, and social channels with best-of-breed insights and automation. AI-powered customer

Satisfying customers has never been so simple, with the use of Freshdesk it simplifies each user experience offering your customers the best assistance, make your customer service agents make a difference and be outstanding, which you can achieve by giving them more context and automation to more proactively understand customer needs and recommend the best actions to take, rapidly increasing speed of service.

Exceeding customer expectations is possible with Freshdesk , within the features and benefits of using the platform are:

Easier ticket management . Prioritize, categorize and assign tickets to never lose sight of them through the inbox and its personalized settings.
Team problem solving. Work as a team to resolve customer issues quickly and efficiently, thanks to shared ticket management.
Cross-channel support. Unify and manage all support-related communications from multiple channels on a single platform.
Operation management. Manage your end-to-end service operations from Freshdesk, with service tasks, groups, scheduling dashboards, and follow-ups.
Increased team productivity. Take advantage of the built-in capabilities of Freshdesk to automate repetitive help desk tasks.
Help clients help themselves. Create a self-service experience for your customers with a strong knowledge base and forums that are always there for them.
Measure and improve efficiency. Identifies problems and plans based on metrics, improving helpdesk performance.
Customization capacity. Customize work processes, customer portal, agent roles, and map to make your helpdesk truly unique.
State-of-the-art data security. Freshdesk ensures enterprise-grade security with in-depth network, system, and regulatory compliance capabilities and audits to protect products and platforms.

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